Globoforce, Inc.

  • Payment Services & Security Specialist

    Job Locations
    Permanent Full-Time
  • The Opportunity

    We are excited to welcome a payments services & security specialist to our Finance team. This is a new role to support significant business growth and new product launches which are driving a large increase in card volumes.

    Responsibilities, Skills & Qualifications


    The value you will deliver:


    Workhuman are initiating a program of change, to help us scale for further growth and success. This is a great opportunity to implement change and grow your career whilst working with a highly supportive Finance Manager and Group Financial Controller.


    Here's just some of what you will be doing;

    • Analysing and implementing fraud detection rules with a view to preventing fraud while at the same time maximising conversion rates and revenue
    • Managing end to end chargeback process
    • Supporting credit card refunds
    • Reconciliation of credit card top-ups
    • Ownership of end to end credit card process for the WorkHuman conference
    • Developing reports and KPI’s to support management and drive business strategy recommendations
    • Support projects for new product launches
    • Working closely with stakeholders to ensure PCI compliance
    • Staying current with applicable laws and regulations that can influence fraud management policy
    • Documenting procedures and policies
    • Maintaining strong internal controls over all card related transactions
    • Supporting annual audit
    • Managing and developing relationships with all key stakeholders including: Customer Service, Customer Success, Marketing, Financial Accounting, payment partners and security compliance officer


    Systems Used:

    • Epicor, Stripe, SagePay, ReD Shield, Excel, Microsoft Excel PowerPoint, Word. Various internal communication tools such as Slack, Skype, MS Outlook etc.


    The skills you will bring:

    • 2-5 years experience in payments card industry
    • Experience in analyzing and interpreting data sets
    • Familiarity with payment fraud issues specific to e-commerce industry
    • Excellent experience using Microsoft Excel (Pivot tables, VLOOKUP’s, charts, formulas etc.)
    • Good experience using Microsoft PowerPoint, to prepare presentations.
    • Experience using a financial system (e.g. Epicor, SAP etc.)
    • Understanding of basic accounting principles


    The Ideal person will demonstrate the following behaviours:


    • You’re a hard worker and you love getting the job done. Naturally methodical and logical, you have that sense of urgency needed to get things done.
    • You take pride and ownership in a job well done, and you always make sure your work is correct and you question data and doublecheck it, before your Manager approves it.
    • You have very high attention to detail.
    • You have initiative and ideas. You’re not afraid to speak up, respecting other views, yet sharing with us, how we can improve our systems or processes.
    • You’re resilient and persistent, making sure things get done.


    • 25 days annual leave, increasing with years of service
    • Company plan VHI Health Care & Dental cover for employee, partner and children
    • A Pension commences after probation period-
    • Participation in Workhuman’s employee motivational programs
    • Discounted gift certificates
    • Discounted TaxSaver Travel cards/free car parking(subject to availability)
    • Income Protection
    • Life Assurance
    • Access to our Tuition Reimbursement Scheme
    • Access to Workhuman® University
    • Additional ‘perks’- Free breakfast cereal, fruit, tea/coffee, fantastic catered events throughout the year etc.

    The Company

    Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Formerly known as Globoforce and now doing business as Workhuman®, we were founded in 1999 and are co-headquartered in Framingham, Mass., and Dublin, Ireland.

    Did you know:

    • Workhuman® is used by millions of employees across 160 countries.
    • Our core values are; Respect, Determination, Innovation and Imagination.
    • We are #2 Great Place to Work in Ireland for the 2018 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe.
    • Check out our state-of-the-art offices in Framingham, MA and Dublin, Ireland here


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