Globoforce, Inc.

  • Customer Service Agent with Spanish

    Job Locations
    IE-Dublin
    Category
    Customer Service/Support
    Type
    Permanent Full-Time
  • The Opportunity

    Join us and be part of an expanding team of Customer Service Agents who work in our Dublin office’s Global Customer Services Function.This role will work on a shift pattern from Saturday to Wednesday working from 2pm to 10pm.

    Responsibilities, Skills & Qualifications

    The value you will deliver:

     

    You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,

    working a shift matched to the operating hours of the countries that you will support.

     

    If the following traits sound like you, you might be the right person for the job…

    • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
    • Understands what customer service should look like and have experience delivering it
    • Have customer relationship-building skills at frontline level
    • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
    • Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
    • Good at owning, documenting, and resolving issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.

    The skills you will bring

    • You have 2 or more years’ experience in a multilingual customer service role
    • You can full professional fluency in both English and Spanish
    • You can work from 2pm to 10pm from Saturday to Wednesday.
    • Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service

     

    Be part of making work more human. Work with us and experience …

    • Being part of an expanding team
    • A changing and constantly improving Environment
    • Leading edge company in software development and thought leadership
    • Excellent skills development and training opportunities
    • Modern office space suitable for creating and maintaining a collaborative and innovative culture
    • A role which allows you to implement changes with immediate impact
    • Participation in the best social recognition program in the world through Gratitudes with access to the world’s most expansive employee rewards network
    • Excellent salary and performance related recognition that is best in class for this area

    Benefits:

    • 25 days annual leave, increasing with years of service
    • Company plan VHI Health Care & Dental cover for employee, partner and children
    • A Pension commences after probation period-
    • Participation in Workhuman’s employee motivational programs
    • Discounted gift certificates
    • Discounted TaxSaver Travel cards/free car parking(subject to availability)
    • Income Protection
    • Life Assurance
    • Access to our Tuition Reimbursement Scheme
    • Access to Workhuman® University
    • Additional ‘perks’- Free breakfast cereal, fruit, tea/coffee, fantastic catered events throughout the year etc.

    The Company

    Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Formerly known as Globoforce and now doing business as Workhuman®, we were founded in 1999 and are co-headquartered in Framingham, Mass., and Dublin, Ireland.

     

    Did you know:

    • Workhuman® is used by millions of employees across 160 countries.
    • Our core values are; Respect, Determination, Innovation and Imagination.
    • We are #2 Great Place to Work in Ireland for the 2018 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe.
    • Check out our state-of-the-art offices in Framingham, MA and Dublin, Ireland here

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed