• Snr Manager, eCommerce International

    Job Locations
    Permanent Full-Time
  • The Opportunity

    Hi we’re Workhuman!

    We help our customers build world-class cultures and it starts with our own. Ours is a culture of recognition, celebration, and conversations. Our people are our greatest assets. We celebrate them. We thank them. We support their growth and development. And, hey, we’re growing! Now is the perfect time to join us.


    The Opportunity:

    Do you thrive in a fast-paced, fast-growing environment?  Are you looking for a role that is highly collaborative, that partners on cross-functional initiatives with Product Management, Buying, Marketing and Technology to define the over-arching strategy for Workhuman’s e-commerce platform?  Are you excited and driven to cultivate a high-performance environment, coach people to support their growth and oversee continuous improvement efforts?  If you’re looking to make a significant impact on major company goals, including revenue and margin growth, all while gaining GM experience in E-Commerce with exposure to leadership – then this job is for you! 


    Our mission as an e-Commerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability. 


    In joining the e-Commerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust E-Commerce offering and customer experience. 


    This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving. 



    Responsibilities, Skills & Qualifications

    The value you will deliver:

    • Create and evangelize the 12-24 month strategic roadmap, in partnership with Director Ecommerce International, to deliver on new and incremental merchandise assortment, improved user experience and margin growth in EU, Asia and LATAM
    • Drive the collection, category and key brand growth, redemptions, conversion and margin, in these focus markets. Manage pipeline of new vendors across multiple stages of onboarding.
    • Develop and execute integrated supplier expansion strategy, building on existing foundation and determining optimal assortment offering to maximize revenue and profitability growth through a combination of data analytics, deep understanding and review of our customers’ needs and interests.
    • Lead team in determining latest trends & drive strategic catalogue expansion, including the identification of selection gaps and category opportunities to increase the offering in all markets
    • Negotiate with current and potential International suppliers to secure best pricing, promotions, marketing opportunities and terms for Workhuman; coach and develop team around negotiations and persuasive communication skills
    • Optimize promotional space to drive better margin growth, develop and manage ecommerce merchant distribution as it evolves and expands, and be able to demonstrate the influence merchandise placement and specifically, Collections, can offer to a merchant network
    • Champion progress and influence the Product Develop team roadmap, get new features and functionality, to maximize margin growth and user experience to be best in class. Supporting the overall site vision and ensuring a quality customer experience, while focusing on project goals and delivery dates
    • Collaborate with cross-functional teams to deliver on plans and constantly evolve our offering – including Sales, Customer Success, Product, Marketing, Creative, Operations, and Customer Service
    • Support client and prospect needs by serving as the expert on our merchandise offering and capabilities and providing regular data, presentations, and general input into sales and retention pitches and incorporating client needs and interests into our merchandise strategy
    • Demonstrate a strong leadership presence and communication skills to represent Workhuman at all levels of our clients’ organizations (including C Level)

    If the following traits sound like you, you might be the right person for the job…

    • You are experienced with leading, motivating, and managing a high performing team of e-commerce professionals
    • You are collaborative in nature and have experience of consulting with internal or external customers including cross functional partners to leverage results
    • You have strong business acumen and are results driven
    • High energy, passionate and role models our core values, is a champion for customer experience
    • Flexible self-starter who can make an impact with little structure or foundation, be able to work autonomously in a highly demanding and often ambiguous environment.


    Skills & Qualifications

    • 8-10+ years of Retail / eCommerce / Merchandising or Consulting experience
    • Deep experience in supplier negotiations; able to communicate effectively and sell our strategic roadmap to key stakeholders and c-suite level contacts from large companies and suppliers, to improve company profitability and customer experience
    • Strong attention to detail and exceptional organisational skills, be adept at intense problem-solving and managing multiple priorities effectively and efficiently.
    • Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with a passion in business and leadership
    • Strong verbal and written communication skills to convey and distribute information to line worker through executive management
    • Demonstrated success as a positive people leader and mentor, with experience in growing and developing high-performing teams


    • 25 days annual leave, increasing with years of service.
    • Company plan VHI Health Care & Dental cover for you, your partner and children.
    • A Pension commences after successful completion of your probation period.
    • Participation in Workhuman’s TAX FREE employee recognition program.
    • Discounted gift certificates.
    • Discounted TaxSaver Travel cards/free car parking (subject to availability).
    • Income Protection.
    • Life Assurance.
    • Access to our Tuition Reimbursement Scheme.
    • Access to Workhuman® University.
    • Additional ‘perks’- Free breakfast cereal, fruit, tea/coffee, fantastic catered events throughout the year etc.

    The Company

    Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

    Did you know:

    • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2019 Top Places to Work in Massachusetts by the Boston Globe
    • Workhuman® is used by 4.5 million of employees across 160 countries.
    • Our core values are; Respect, Determination, Innovation and Imagination.


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