• Merchandising Coordinator

    Job Locations
    Permanent Full-Time
  • The Opportunity

    The Opportunity


    Our Supply Chain Department is focused on delivering an exceptional experience Globally, delivering the right product, at the right place, at the right time. Due to the continued growth in our business and our expanding Global Supply Chain Network, an exciting opportunity has come up for a Merchandise Coordinator based in our Head Office in Dublin.



    What you’ll do


    In this role you will have responsibility for Merchandise Product within the Workhuman Supply Chain and Operations group. You will gather, analyse, report, flag and highlight all performance issues and escalations on Merchandise Product with the relevant stakeholders, both Internally and externally. You will work as the main interface between Product, Finance and Internal Operations as well as coordinating with our external Merchandise Partners.  You are process driven, you demonstrate enthusiasm to learn new technologies and possess a continuous improvement mindset.


    Responsibilities, Skills & Qualifications

    If the following traits sound like you, you might be the right person for the job…


    • You have excellent communication and relationship building skills.
    • Experience in SLA tracking, KPI reporting and partner management
    • Experience in producing Weekly, Monthly & Quarterly dashboard’s that will be viewed by senior management, including a review of partner performance highlighting pertinent issues that arose during the reporting period.
    • Experience of identifying and understanding business trends, developing and communicating actionable insights based on relevant trend information.
    • Experience Coordinating and tracking relevant weekly meeting with the partners. Ensuring that accurate minutes and issue logs are kept up to date and shared with the relevant teams.
    • Experience Coordinating efforts on open ticket items with partners and monitoring agreed timing on ticket resolution.
    • Experience dealing with Customer Support, assisting and advising on issues that arise throughout the supply Chain.
    • Experience of customer returns process, coordinating with relevant teams on returns by our customer. Ensuring that all the financial aspects of the process are followed through.
    • You are Pro-active, Innovative, Imaginative, Resourceful and Determined


    Before applying, make sure you can nod your head yes to these… 

    1. You are excellent at building relationships with internal and external partners, at all levels.
    2. You are the holder of a supply chain, logistics or business degree and ideally have 2 years' experience working in a Global Supply Chain environment.
    3. You have a good business acumen and a continuous improvement mindset.
    4. You have excellent attention to detail, with a high level of accuracy.
    5. You have excellent working knowledge of Excel and PowerPoint.
    6. You have high energy and demonstrate resilience, and you want to bring your career to the next level in a fast-paced environment.


    • 25 days annual leave, increasing with years of service.
    • Company plan VHI Health Care & Dental cover for you, your partner and children.
    • A Pension commences after successful completion of your probation period.
    • Participation in Workhuman’s TAX FREE employee recognition program.
    • Discounted gift certificates.
    • Discounted TaxSaver Travel cards/free car parking (subject to availability).
    • Life Assurance.
    • Access to LinkedIn Learning
    • Access to our Tuition Reimbursement Scheme.
    • Additional ‘perks’- Free breakfast cereal, fruit, tea/coffee, fantastic catered events throughout the year etc.

    Who We Are:

    Culture creators. Visionaries. Innovators. Game changers and changemakers. A Unicorn or two … That’s who we are at Workhuman®. We love what we do because we’re shaping the future of work – and the world – through our people and global technology. We’re building cultures of gratitude and human connections for leading global brands – and that starts with our own. Here you can be yourself, learn and grow with some of the best people you’ll ever meet. Be inspired to do your best work, celebrate life’s most meaningful moments and truly experience the benefits of an award-winning workplace and caring culture rooted in respect and gratitude. This is the place where you can make a positive difference to colleagues, customers and the world every day. You might just be the next human we’re looking for – because all the things that make you human and unique are the very reasons you belong here!

    The Company


    Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fuelling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

    Did you know:

    • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2019 Top Places to Work in Massachusetts by the Boston Globe
    • Workhuman® is used by 4.5 million of employees across 160 countries.
    • Our core values are; Respect, Determination, Innovation and Imagination.


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