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We are looking for an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities.
As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.
This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience.
You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.
You will cover English and Dutch speaking markets.
Your core hours will be from 08.00 – 16.30 Monday to Friday.
Do you want to know what a day in the life of a Customer Service Executive looks like?
Take a look here: https://www.youtube.com/watch?v=m6HBVoMsX2g&feature=youtu.be
Are you an innovative and experienced events leader with a passion for collaborating to create unparalleled experiences? Do you have a vision for how a holistic event strategy can propel brand awareness, win new customers, and create deep advocacy for product solutions as businesses leaders contemplate the next phase of work? And can you operate on strategic and roll-up your sleeves operational levels to maximize event ROI and deliver world-class execution through your team?
If you’re that person, we’d like you to lead our Global Events Strategy and Execution capability for our rapidly growing technology company.
The VP of Global Events will lead Workhuman Live – our immersive, premier “user” conference. Workhuman Live created and continues to drive a movement, inspiring working professionals everywhere to think about how they can deliver value for their organizations by helping employees feel more valued through recognition. And through other events (executive, regional, digital, industry, third party, internal and more) this person will ensure every experience brings humanity back into the workforce and creates a deep sense of connection and interest in our brand to drive profitable growth and advance our mission.
This position reports to the VP, Customer Marketing and partners with core stakeholders including: Brand Marketing; Customer Success, Sales, Product, and Finance teams.
Workhuman is seeking an energic and driven manager of social media marketing to build and sustain mutually beneficial relationships between Workhuman and the public to expand our positive brand reputation and engagement. If you are an entrepreneurial individual, with the uncanny ability to create relationships using strong human connections and executive presence, and a love for the latest social media platforms and trends, this is the ideal position for you.
Workhuman is seeking a dynamic Director of Social Media Marketing to lead our social media strategy and organic and community activation efforts for the Workhuman brand. If you are an entrepreneurial individual with an intimate knowledge of the latest digital/social media trends and proven experience in driving profitable growth via an agile and fluid digital ecosystem, this is the ideal position for you.
We are looking for an innovative Product Research Team Lead on a 10 month interim basis to join an award-winning team of 24 designers and researchers in Dublin, who are responsible for delivering human experiences to millions of users.
You will be responsible for leading 3 researchers and scaling up the research practice company-wide. Working closely with the product design team leadership you’ll help to progress the strategic role of research across the different layers of the Workhuman org.
Your leadership skills will help to empower the research team to operate more efficiently as they create utility, usability, and delight in our product and features for our customers.
This is an amazing opportunity with work with and lead amazing researchers who create user-centered products to change the workplace around the world with gratitude!
The Director, People Analytics is a customer-facing role within the Workhuman IQ team. This position is responsible for contributing to the development of data-driven thought leadership for Workhuman with supporting analytics and research, delivered in a compelling way for multiple client audiences. This person also consults directly with clients to uncover and understand the correlations between recognition and performance data and results with other business goals including retention, engagement, safety, quality, productivity and more.
The Director, People Analytics typical responsibilities include leading an analytics team to create proactive original research and analysis on the latest human resource topics, as well as leading people analytics consulting engagements with senior HR leaders from F1000 companies. This leader is also responsible for uncovering insightful trends and packaging those elements into compelling resources for clients such as business cases, workshops, training and educational content, and other communications mechanisms. This person will be an important leader in helping to shape Workhuman’s analytics efforts with clients and the HR industry at large.
This role also works closely in partnership with Workhuman’s Customer Success, Sales, HR, Marketing and Product teams, providing consultation to drive thought leadership in support of our mission to move our industry forward by striving to become leaders in thought, technology, innovation, and global ability.
This position reports to the Global Head of Analytics & Executive Director, Workhuman IQ.
Reporting into the Director of People Analytics, the People Data Analyst position is a part of the Workhuman IQ team, a team comprised of talented data scientists, phD’s, and people analytic experts. Working cross-functionally with Product, Marketing, and Sales groups, the People Data Analyst conducts research and analysis that helps to uncover insights related to customer usage of the Workhuman Cloud suite of products through business outcomes, and HR industry trends. This critical role contributes research for clients, providing custom analysis of social recognition and continuous performance development program effectiveness relative to business outcomes, as well as broader original research that uncovers how organizations can make their workplaces more human.
We are looking for a Senior IT Security Engineer to support all technology-related security and compliance issues across the organization including information security, privacy, disaster recovery, business continuity, supplier reviews, user access and data integrity.
You will work closely with Sales, Customer Success and Legal departments on IT Security related matters in the areas of Customer / prospect review, audit and RFPs.
You will also work closely with the technology and development teams on the implementation of policies, procedures and controls to ensure that the organization's practices remain compliant with industry best practice standards.
This role will cover a broad range of responsibilities, from implementations and supporting security technologies, to creating policies, procedures and facilitating workshops for our end users.
We are currently looking for a strategic senior sales leader to build and develop our EMEA sales function. As the VP of Sales EMEA you will be leading the team selling to our top Enterprise accounts and working with enterprise-level high calibre clients to deliver maximum revenue potential while managing complex sales-cycles for our full suite of offerings. The ideal candidate will understand what it takes to deploy enterprise software (in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers, and proven experience in developing a successful sales team. The role reports directly to the SVP of Global Sales and requires a passionate leader who will empower the EMEA sales team by sharing their vision and advocating our culture of innovation, determination, imagination, and respect. This is an incredible chance for a driven strategic individual to develop our EMEA sales function and inspire other companies to do their life’s best work.
This role can be based in UK/Ireland.
We are currently looking for a high-energy, ambitious, seasoned and strategic Sales Executive with knowledge of HR technology and solid enterprise account management experience. The ideal candidate will understand what it takes to deploy enterprise software (in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers, and be a strong voice for Workhuman®.
As part of our East Sales team, you will be selling to our top Enterprise accounts and working with enterprise-level high caliber clients. You will execute an account plan to deliver maximum revenue potential. Manage complete and complex sales-cycles often presenting to C-level executives the value of our full suite of offerings. Evangelize the Workhuman® vision and value through product demonstrations, in-market events, and account specific initiatives. This is an incredible chance for a driven individual to grow accounts in the Mid Atlantic U.S. region and inspire other companies to do their life’s best work.
The position will report to the Vice President of North American Sales.
We are looking for a Systems Engineer to help design, manage, and implement the Corporate Infrastructure across all sites for a fast-growing industry-leading company. We have a rich and varied tech stack and we are growing rapidly. You will be upkeeping, maintaining, and providing on-going support for our Systems and Networks, as well as jumping in and working with new technologies and projects as we implement them.
Reporting to our Corporate Systems Team Lead, you will be part of Workhuman’s experienced systems engineering team. The role offers plenty of interesting technical challenges, a supportive and experienced technical team to work with and learn from, plenty of scope for growth and a brilliant culture.
The VP of Customer Success will be a core part of the company’s leadership, leading all aspects of Customer Success including both the launch and ongoing success of customers. The right candidate will be equal parts strategist, visionary, and a doer; easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support. The candidate must have deep credibility and experience inspiring confidence and motivation with senior executives. He or she will bring imagination and determination to solve complex customer issues across a global organization and will define, manage and measure all aspects of customer success company-wide, driving customer satisfaction, retention rates and growth. A major measure of success for the VP will be his or her ability to build and inspire a team of customer success professionals with a focus on creating exceptional employee experiences. This will require demonstrated success hiring, developing and retaining a high-performing team.
The position will report to the Executive Vice President, Customer Strategy.
We help our customers build world-class cultures and it starts with our own. Ours is a culture of recognition, celebration, and conversations. Our people are our greatest assets. We celebrate them. We thank them. We support their growth and development. And, hey, we’re growing! Now is the perfect time to join us.
As a Snr Finance Mgr you will play a pivotal role in helping the accounting and payroll teams succeed and achieve both their team and company goals. You will be managing the accounting, payroll and credit card processing groups of 13+ team members. These groups include a mix of senior fully qualified accountants with plenty of Workhuman experience and financial accountants at various stages of their development. This is a wonderful opportunity to manage this team to their potential, while assisting the financial controller with the various projects that the finance Dublin group are responsible for delivering. These include audit and tax compliance, statutory reporting, developing processes and systems to support our rapidly growing business. If you like role variety, are passionate about building world class teams, enjoy working at a fast pace and have a positive strategic mindset to drive constant change and improvement then this is the role for you.
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.
The Technical Services Specialist’s primary role is to support the Customer Success Managers in relation to all technical requests that Workhuman’s customer may have. The Specialist will own and take responsibility for day to day customer technical requests and activities such as assisting with change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues and tending to other ad hoc customer requirements.
This is an exciting opportunity for an individual who is excited by Customer Success and Experience, relishes responsibility and is looking to join a fast-paced, high growth environment. This is an entry level position into a Customer Success environment with an opportunity for growth in the team and organization based on proven performance.
The ideal candidate will have experience in a customer support role, owning technical focused projects and delivering against tight timelines, with excellent attention to detail, project management capabilities, and great communication skills.
Reporting to the VP of Field Sales, the Regional Vice President, West will be a results driven, innovative, inspiring, and people-focused Sales leader overseeing a team of Field Sales executives and responsible for identifying, securing, servicing, building, and strategizing key business partnerships in the West sales region.
We are looking for an innovative AWS Dev Ops Engineer to work within a collaborative team focused on scaling up our production infrastructure. You and the team will be focused on site reliability, security, and scalability to manage our rapid growth.
You will be involved in all aspects, from helping us define and implement AWS/Cloud infrastructure best practices, evaluating different approaches, to hands in implementation, and planning continuous improvements. You will bring a team-oriented, (customer-centric) mindset to identify opportunities and solve customer problems across all areas of the company.
If this is something that you would like to hear more about, we'd love to hear from you.
Terraform, CloudFront, S3, EC2, DirectConnect, EKS, HELM, Code Deploy, Jenkins, AmazonLinux, Packer, RDS, Route53, AWS Lambda.
We are seeking an innovative Data Engineer to join our growing team of Data experts. The data platform team uses data to make work lives better for our users and is responsible for Workhuman’s data strategy. The purpose of the role is to help us scale and get the best value from our technologies. You will be responsible for building out data and data pipeline, as well as optimizing data flow and collection for cross functional teams.
This is an excellent opportunity for you to utilise your creativity as well as technical and business skills in this fast-paced environment, experiencing great culture in a rapidly scaling company while using world class technologies. We are beginning a greenfield project aiming to build data lake for the consumptions of our internal business stakeholders and external customers. Our core platform and back office systems generate large volumes data that are consumed by teams and services across the Workhuman. These facilitate and drive data-based decision making. The recent growth in demand for this information has paved way for new business use cases, and a requirement for new, modern ways to accessing data. The data strategy will allow customers to request and consume any data in the manner that they want.
Enterprise Account Executive, French Market
We are currently looking for a high-energy, ambitious, Enterprise Sales Executive experienced in the French market, with solid direct selling experience to CAC 40 companies and other large French HQ'd multinationals, ideally in the HR Technology space.
As part of our International team (i.e. ROW outside of North America), you will be selling to our top Enterprise accounts and working with enterprise-level high caliber clients. You will execute an account plan to deliver maximum revenue potential. Drive complete and complex sales-cycles often presenting to C-level executives the value of our full suite of offerings. Evangelize the Workhuman vision and value through product demonstrations, in-market events, and account-specific initiatives. This is an incredible chance for a driven Sales Executive to grow accounts in France and inspire other companies to do their life’s best work.
The position will report to the Vice President of Sales.
At Workhuman, we are helping our customers create world-class cultures, and we carefully consider the user experience their employees have with our products. We are looking for an experienced software engineer with a passion for developing great products which people love to use.
We operate in a highly collaborative environment, where multi-disciplined individuals come together to make things happen. We release often & are passionate about what we do.
Our environment is based on a culture of recognition, celebration, and conversations. Our people are our greatest assets. We celebrate them. We thank them. We support their growth and development.
This position involves working in an agile environment where we release frequently across our customer base. You will be working on our SaaS based solution, building innovative Social Recognition solutions. You will be helping us expand our product suite – launching a low-touch, subscription-based version of our world-leading social recognition to the marketplace. It’s an exciting new strategic direction and a high priority project for Workhuman. Learn more about our products here
We’re looking for a Senior QA Automation Engineer to join the team working on this. While the primary need for this role is test automation, there will be times where help is needed with manual testing.
This role is for you if you get a kick out of collaborating on the delivery of high-quality code, are driven to put forward new ideas and constantly seek out improvements. Active collaboration between team members and across teams is central to our success, bringing the very best technology features to life in an environment where people challenge each other, and have fun doing it.
- Python, Flask, ReactJS, AWS, Docker, Elastic Search, Aurora, ActiveMQ