Workhuman® is looking to add an eager and ambitious intern to our Customer Success Team. Our fast-growing SaaS platform is used by large companies such as JetBlue, LinkedIn, Cisco, Dunkin Brands, and The Hershey Company. Customer Success works with our customers to help create the best places to work! The team consists of members in Framingham, Dublin, and remotely throughout the world. All members come from different working experiences, which results in innovation and fun! This is a fast-paced team in high growth phase. Working on this team involves analysis, excellent communication, and high levels of collaboration among the organization.
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Coordinators work together with customers to enhance their overall experience with Workhuman® and their employee recognition programs. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.
The Customer Success Coordinator’s primary role is to assist the Customer Success Managers in delighting a set of pre-defined customer accounts. The Coordinator will own and take responsibility for day to day customer activities such as assisting with preparation for strategic account reviews, addressing change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues and tending to other ad hoc customer requirements.
This is an exciting opportunity for an individual is excited by Customer Success, relishes responsibility and is looking to join a fast-paced, high growth environment. This is an entry level position into a Customer Success environment with an opportunity for growth in the team and organization based on proven performance.
The ideal candidate will have experience delighting customers, owning projects and delivering against tight timelines, excellent attention to detail and great communication skills.
Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success. It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company. In addition, they are responsible for directing the program launch, adoption and ramp goals and delivering the results desired for both the client and Workhuman.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, consulting and project management. The ideal candidate will have large account management experience understand what it takes to deploy enterprise-wide software, be well-versed in cross team coordination, have relationship management expertise, experience building lasting relationships with customers and be a strategic thinker.
The position will report to the Director, Launch Success.
This role will own and manage the relationship with our customers across the following key areas:
- Program Goals Definition
- Program Design and Development
- Communication & Training Strategy
- Program Configuration
- Program Adoption & Ramp
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