Workhuman® is looking to add an eager and ambitious intern to our Customer Success Team. Our fast-growing SaaS platform is used by large companies such as JetBlue, LinkedIn, Cisco, Dunkin Brands, and The Hershey Company. Customer Success works with our customers to help create the best places to work! The team consists of members in Framingham, Dublin, and remotely throughout the world. All members come from different working experiences, which results in innovation and fun! This is a fast-paced team in high growth phase. Working on this team involves analysis, excellent communication, and high levels of collaboration among the organization.
As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work.
This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further development of your clients. This role will create high level partnerships and maximize growth potential for all managed accounts.
While the position is highly sales-driven, the ability to grow relationships and understand the internal operations and development of clients’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.
This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise account management experience, extensive experience working with and/or selling within the HR function, understand what it takes to deploy enterprise software (preferably in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers and be a strategic thinker.
The position will report to the Vice President of Strategic Accounts.